<h3 id="where-do-you-ship">Where do you ship?</h3>US and Globally. &#xA0; <h3 id="how-long-does-shipping-take">How long does shipping take?</h3>1-2 days to process orders. &#xA0;Typically 5-7 days shipping time, depending on location. 7-10 days for international orders. <h3 id="how-do-i-track-my-order">How do I track my order?</h3>You will be sent tracking information via both email and SMS text.

Shipping & Delivery

Information about Angela Caglia Skincare returns and exchanges.

RETURNS &amp; EXCHANGES We want every Angela Caglia ritual to deliver on its promise. If something isn&apos;t right with your order, here is how we&apos;ll make it right. OUR 30-DAY POLICY Unopened, unused products in their original packaging with security seals intact may be returned for a full refund within 30 days of delivery. To start a return, email <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> with your order number and the item(s) you&apos;d like to send back. We&apos;ll respond within 1&#x2013;2 business days with return instructions. SENSITIVITY OR ADVERSE REACTIONS Your skin&apos;s response to a product matters more than our policy. If you experience irritation, sensitivity, or an adverse reaction to one of our formulas within 30 days of delivery, please reach out to <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> with your order number and a brief description of what you experienced. We will arrange a return, refund, or product exchange. We cover return shipping in these cases. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS If your order arrives damaged, defective, or includes the wrong product, contact <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> within 14 days of delivery. Please include photos of the issue and your order number. We will send a replacement or issue a full refund, and we cover all shipping costs. RETURN SHIPPING For standard 30-day returns, the customer is responsible for return shipping. We recommend using a tracked, insured service, as we cannot issue a refund until the return is received in our facility. Original shipping fees are non-refundable. For adverse reaction returns, damaged or defective items, or incorrect shipments, Angela Caglia Skincare covers return shipping. REFUNDS Once your return is received and inspected, we will issue your refund to the original payment method within 10 business days. You will receive an email confirmation when the refund is processed. Depending on your bank, the credit may take an additional 3&#x2013;5 business days to appear on your statement. FINAL SALE The following items are not eligible for return: - Gift cards- Samples, deluxe samples, and discovery sizes- Free gifts with purchase and promotional items- Items purchased during a final sale, sample sale, or flash sale event- Sets, kits, and bundles once one or more components have been opened SUBSCRIPTIONS &amp; AUTO-REPLENISH You may pause, skip, or cancel your subscription at any time through your account, at least 24 hours before your next scheduled charge. Orders that have already shipped are subject to our standard 30-day return policy. If you forget to skip a shipment and the package arrives unopened, contact us within 30 days of delivery and we will accept the return under our standard policy. GIFT RETURNS If you received an Angela Caglia product as a gift and would like to return it, please contact <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> with the original order number or the gift-giver&apos;s information. Gift returns are issued as store credit. PRODUCTS PURCHASED FROM RETAILERS Items purchased from one of our authorized retail partners &#x2014; including Bluemercury, Nordstrom, Violet Grey, and partner medical spas &#x2014; must be returned through that retailer under their return policy. We are unable to process returns or exchanges for products purchased outside of angelacaglia.com. INTERNATIONAL ORDERS Our 30-day return policy applies to international orders. The customer is responsible for return shipping and any associated duties or taxes. Original shipping fees and duties paid are non-refundable. We recommend using a tracked, insured shipping service. QUESTIONS? For anything not covered here, please reach out. Our team is available Monday through Friday, 9am to 6pm PST. <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> ---------------------------------------------------------------- FREQUENTLY ASKED QUESTIONS How long do I have to return a product? Thirty days from the date your order was delivered. Can I return a product I&apos;ve already opened? For most reasons, no. We accept unopened, unused products with security seals intact within 30 days of delivery. However, if you experienced sensitivity or an adverse reaction to a product, please reach out to us at <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> &#x2014; we handle those situations individually and will work with you on a return, refund, or exchange. What if I have a reaction to a product? Please contact us within 30 days at <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> with your order number and a brief description of what you experienced. We will arrange a return, refund, or exchange and cover the return shipping. Your skin&apos;s wellbeing comes first. Who pays for return shipping? For standard returns of unopened products, the customer is responsible for return shipping. For damaged, defective, or incorrect items &#x2014; and for adverse reaction returns &#x2014; Angela Caglia Skincare pays. When will I see my refund? Within 10 business days of when we receive your return. Your bank may take an additional 3&#x2013;5 business days to post the credit to your account. Can I exchange a product instead of getting a refund? Yes, in the case of an adverse reaction, damaged item, or defective product. For standard returns of unopened products, we issue a refund to your original payment method. If you&apos;d like a different product, simply place a new order and return the original. What if my package arrived damaged? Contact us within 14 days at <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> with photos of the damage and your order number. We will send a replacement or issue a full refund, and we cover all shipping costs. I bought Cell Fort&#xE9; at Bluemercury. Can I return it directly to you? Products purchased from one of our retail partners must be returned through that retailer (Bluemercury, Nordstrom, Violet Grey, or partner medical spas). They each have their own return policy and process. Can I return a subscription order? Yes &#x2014; our standard 30-day return policy applies to subscription and auto-replenish orders. To avoid future charges, log in to your account and pause, skip, or cancel your subscription at least 24 hours before your next ship date. I received an Angela Caglia product as a gift. Can I return it? Yes. Email <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> with the original order number or the gift-giver&apos;s information. Gift returns are issued as store credit. Do you accept international returns? Yes. Our 30-day return policy applies to international orders. Customers are responsible for return shipping and any duties or taxes. Original shipping fees and duties paid are non-refundable. How do I start a return? Email <a data-fr-linked="true" href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> with your order number, the item(s) you&apos;d like to return, and the reason for the return. We will respond within 1&#x2013;2 business days with instructions.

Return Policy 2026

Information about Angela Caglia order changes and cancellations.

<h3 id="can-i-change-my-order">Can I change my order?</h3>Once an order is submitted, we are not able to change it. <h3 id="can-i-cancel-my-order">Can I cancel my order?</h3>Once an order is placed, we are not able to cancel it. <h3 id="can-i-cancel-my-subscription-order">Can I cancel my subscription order?</h3>Yes, you can either email <a href="mailto:support@angelacaglia.com">support@angelacaglia.com</a> for immediate help or check the email link that will be sent to you 3 days prior to your next renewal subscription and cancel using the link provided.

Order Changes & Cancellations

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3>Most forms of payment are accepted. <h3 id> </h3>

Angela Caglia Payment Options

If your order is missing or damaged, or there is a problem that needs immediate assistance, please email support@angelacaglia.com. We will get back to you as soon as possible to resolve this.

If your order is missing or damaged, or there is a problem that needs immediate assistance, please email <a href="mailto:support@angelacaglia.com">support@angelacaglia.com</a>&#xA0;We will get back to you as soon as possible to resolve this.

Missing or Damaged Items

We offer new customer discounts when you sign up for our newsletter: 15% off for all Angela Caglia Skincare products and tools. Sign-up can be found in a pop-up window or on the footer of our website. If you are having any issues with discount codes

We offer new customer discounts when you sign up for our newsletter: 15% off for all Angela Caglia Skincare products and tools. Sign-up can be found in a pop-up window or on the footer of our website.If you are having any issues with discount codes not working, please reach out to support@angelacaglia.comAt our online shop, promotional discounts, including bundle discounts and other Percentage off offers such as newsletter sign-up discounts, typically cannot be combined unless it is specifically stated. When placing an order with multiple available discounts, our system applies only one discount which is supposed to give you the best possible savings on your purchase.For example, if a bundle discount has been applied to your purchase, additional discounts such as a Percentage off from another promotional offer may not be applied together with this bundle offer. We understand this can be an area of concern and aim to be clear about this policy during checkout processes.

Discounts

If you're trying to apply a discount code that isn't working, we recommend the following troubleshooting steps:. Should the issue persist, provide the code you tried to use and the specific products you are attempting to purchase, contact us: support

If you&apos;re trying to apply a discount code that isn&apos;t working, we recommend the following troubleshooting steps:<ol><li>Clear your browser&apos;s cache and try applying the code again.</li><li>Switch to a desktop browser if you are using a mobile device, as desktop browsers are often more reliable for these activities.</li><li>Try using an incognito or private browsing mode to ensure that no old data interferes with the process.</li><li>The discount code does not apply to the already discounted Skin Reset Kit and Regeneration Duo Kit</li></ol>Should the issue persist, provide the code you tried to use and the specific products you are attempting to purchase, contact us: support@angelacaglia.com

How do I use a discount code that isn't working?

For questions, guidance, or support, our team is always here to help.

Angela Caglia Help Center

Find information about shipping, returns & exchanges, cancellations, payments, and gift cards.

Ordering Angela Caglia Skincare

Shipping, returns & exchanges, cancellations info.

Orders & Delivery